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Title
Text copied to clipboard!Retail Training Consultant
Description
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We are looking for a Retail Training Consultant to join our team and play a key role in enhancing the performance and knowledge of retail employees. The ideal candidate will be responsible for designing, implementing, and evaluating training programs that align with company goals and improve customer service, sales techniques, and product knowledge across retail locations.
As a Retail Training Consultant, you will collaborate with store managers, HR teams, and corporate leadership to assess training needs and develop customized learning solutions. You will deliver engaging training sessions in-person and virtually, using a variety of instructional methods including workshops, e-learning modules, and on-the-job coaching. You will also be responsible for tracking training effectiveness and making continuous improvements based on feedback and performance metrics.
This role requires a strong understanding of retail operations, adult learning principles, and instructional design. You should be comfortable working in a fast-paced environment and have excellent communication and presentation skills. The ability to motivate and inspire learners is essential, as is a passion for helping others grow professionally.
Key success factors include the ability to manage multiple training projects simultaneously, adapt content to different learning styles, and stay current with industry trends and best practices. Experience with Learning Management Systems (LMS) and training analytics is a plus.
If you are a proactive, creative, and results-driven professional with a background in retail and a talent for teaching, we encourage you to apply and help us build a high-performing retail workforce.
Responsibilities
Text copied to clipboard!- Design and develop retail training programs and materials
- Conduct training sessions in-person and online
- Assess training needs through surveys, interviews, and performance data
- Collaborate with store managers and HR to align training with business goals
- Evaluate training effectiveness and update content as needed
- Provide coaching and support to retail staff
- Maintain training records and documentation
- Stay updated on retail trends and best practices
- Utilize LMS platforms to deliver and track training
- Support onboarding of new retail employees
Requirements
Text copied to clipboard!- Bachelor’s degree in Education, Human Resources, or related field
- 3+ years of experience in retail training or a similar role
- Strong knowledge of retail operations and customer service
- Excellent communication and presentation skills
- Experience with instructional design and adult learning principles
- Proficiency in Microsoft Office and e-learning tools
- Ability to travel to retail locations as needed
- Strong organizational and project management skills
- Experience with Learning Management Systems (LMS)
- Ability to work independently and as part of a team
Potential interview questions
Text copied to clipboard!- What experience do you have in retail training?
- How do you assess the effectiveness of a training program?
- Describe a time you had to adapt training for different learning styles.
- What instructional design models are you familiar with?
- How do you stay current with retail industry trends?
- Have you used an LMS before? Which one?
- How do you handle resistance to training from employees?
- What is your approach to coaching underperforming staff?
- Can you provide an example of a successful training initiative you led?
- Are you comfortable traveling to multiple retail locations?
